AVAYA PDS User Group Bulletin Board: PC 4.1 questions

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Topic: PC 4.1 questions

MavsFan41
New Member
Member # 1369

posted

We are looking at purchasing the PC 4.1 solution for our collections dialing (large Mortgage Co). We have the following requirements and are wanting to talk to anyone who has similar setup:
1. Multiple call centers using S8710 PBX (VoIP solution).
2. Approx 700 - 1000 agents in blended mode.
3. 500K outbound and 1.2 million inbound calls per month.

Anyone out there willing to talk design, implementation, and satisfaction rating?

Thanks.

From: Dallas, TX | Registered: Apr 2009 | IP: Logged |

Tammy Givens
Member
Member # 194

posted

Feel free to call me. We were beta for 4.1 including POD. We also have VoIP connectivity to the dialer between centers.

Thanks,
Tammy Givens
IT Manager
Silverleaf Resorts, Inc.
214-775-4311

From: Dallas, TX | Registered: Dec 2006 | IP: Logged |

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