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The Agent Anywhere application has been custom designed to allow remote headset connectivity from any high speed access point. Leveraging IP telephony, remote agents will access your dialing infrastructure at any location.
• Introduce a truly flexible, scalable solution. • Minimize financial impact for PBX Licensing and Point to Point T1 connectivity. • Minimize decision making where dialer infrastructure is physically located.
Demarcc Solutions will work closely with you, in a collaborative, flexible fashion to build a continuity solution that meets your company’s objectives. And we’ll make sure it’s a solution that helps your business achieve the right balance between cost and redundancy.
For Further Information Feel Free to email me directly!
Silva@demarcc.com
-------------------- 1.877.DEMARCC (336.2722)
From: Toronto | Registered: Nov 2006
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anyone aware of legislation/regulation/best practise that limits agent time on outbound diallers to say 4 hours.
From: East Kilbride | Registered: Nov 2006
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The key legislation in the UK is the European Working Time Directive which limits the maximum average worktime for any 7 day period to 48 hours, and that staff are allowed a minimum of 20 minutes break if a person works 6 hours or more.
VDU screen usage best practice recommends 'frequent short break'.
The Health and Safety Excecutive (HSE) website recommends the following as best practice:
That management negotiate a maximum number of hours voice-based work with staff. All cases of voice loss should be logged. Agents should be allowed regular voice breaks on average 5 minutes non-vocal time per hour. An 8 hour shift should allow time for lunch break, morning and afternoon teas and staff meetings.
I hope this helps.
Helen Ward, Avaya UK
From: UK | Registered: May 2005
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