AVAYA PDS User Group Bulletin Board: Time zone could not be determined

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Topic: Time zone could not be determined

Robert I.
Member
Member # 2465

posted

Hello,

During Call List selection, for one record we have up to 4 telephone numbers to be used.
Unfortunatelly, sometimes it happens, that telephone number cannot be assigned to any of the existing time zones in locale.cfg - yes, it happens, but this is our problem. Question about Avaya behaviour:

TNBBN b

First two fields are telephone numbers. Number one is in undefined time zone, number two is in time zone "b".

Because of incorrect first telephone, second is not processed. I want to try to process all telephone numbers, skipping only the bad ones (T, or B). Do I understand correctly, that this will be solved by setting on strategy in Retries: Invalid Number; Attempts 0; Next Phone Phone2 ?

Or maybe other solutions are available?

R.

From: Moscow | Registered: Oct 2009 | IP: Logged |

stephen Vieau
Member
Member # 1332

posted

you are talking about the phonestat field?

try doing this in your strategy,

strategy inital phone tab:

PHONE FIELD VALUE LOGIC
1 PHONESTAT ~B* or
2 PHONESTAT ~?B* or
3 PHONESTAT ~??B* or
4 PHONESTAT ~???B* or
5 PHONESTAT ~????B* or

this will try initally phone 1 through 5.
if you want to say call cell then work then home, it would be in another order.

eg.

PHONE FIELD VALUE LOGIC

3 PHONESTAT ~??B* or
2 PHONESTAT ~?B* or
1 PHONESTAT ~B* or
4 PHONESTAT ~???B* or
5 PHONESTAT ~????B* or

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South West Business Corp - I am the Corba commander.

From: san antonio | Registered: Apr 2009 | IP: Logged |

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