AVAYA PDS User Group Bulletin Board: Jobs restarting

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Author

Topic: Jobs restarting

Robert I.
Member
Member # 2465

posted

Hello,

I have a question regarding stopping and restarting a job.

I have a job running with one customer set for recall. I stop this job. Then start again. The planned recall disappears.

---------------------------------------
Outbound Phone Calls
Records Selected: 3
Phone Calls made: 0
Cur/Run Hit Rate: 100/100%
Agent Connects: 0
Queue: 0
Recalls: 0
Phone Calls Left: 0

I would expect, that AVAYA will know, that THIS one record should be set for recall. In report file (pdstohost) I see, that indeed one telephone number is left active for recall: ANBBNbb

Unfortunatelly as you see above, this phone is not listed in Recalls items.

Is this correct behaviour? What am I doing wrong?

Robert

[ March 02, 2010, 01:38 AM: Message edited by: Robert I. ]

From: Moscow | Registered: Oct 2009 | IP: Logged |

Alex
Member
Member # 1171

posted

Robert it's not correct. Before start job again you must do a new selection. And in selection you must check which recalls you want to select again.

From: Moscow | Registered: Jun 2008 | IP: Logged |

Alex
Member
Member # 1171

posted

i mean your exppect, but Avaya work correct [Smile]

From: Moscow | Registered: Jun 2008 | IP: Logged |

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