Jeff Greenburg - USBC
Member
Member # 26
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posted
Here is the deal. It is pretty basic what I am looking for, but creating the report to show it is not so much.
Essentially what I need is a report to show the total number of agents logged into the dialer during a 15 minute interval.
Example:
Jan 3, 2010 - 8:15am - 43 agents
Jan 3, 2010 - 8:30am - 37 agents
Etc
Hoping that someone has created a report similar to this that you can share your method so that I can confirm this is what I am looking for.
Thanks for your assistance,
jG
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Jeff Greenburg - CTI/IVR/Dialer
US Bank - Voice Engineering
503-401-8247
From: Portland, Oregon | Registered: Jun 2005
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