I manage the IT environment for the outbound contact centre at a large telecom vendor in Canada. We recently commissioned the development of a custom agent application based on the Avaya API. The project was very successful and is now complete.
Our developer Abdul is now looking for another contract. If anyone is interested in custom API development for their PDS/PC environment, I highly recommend Abdul's skills.
Contact me directly if you have any API dev questions or interests. jason.isackson@gmail.com
Can you share some more details on the custom PCS GUI developed using Agent API and if you can share some screen shots, it would be very helpful?
I am looking at ways where in this can be extended to handlin I/B contact center interactions using AIC SDK and thereby manage the I/B & O/B teams effectively.
Thanks mumtaz mumtazalam2k@gmail.com
-------------------- MA
From: India | Registered: Mar 2009
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