AVAYA PDS User Group Bulletin Board: Alternate Initial Phone Question

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Topic: Alternate Initial Phone Question

Galar
Member
Member # 11

posted

I have been trying to test Alternate Initial Phone, but have been having the following issue.

When I test the campaign, it calls the initial phone (phone 1) with no issues, however when it is time to call the alternate phone (phone 2), the campaign shuts down.

If I do the reverse (call phone 2 first) and then switch to phone 1, the same thing happens.

I believe I have the strategy set up incorrectly, but I cannot find what I have wrong.

INITIAL:
1:PHONESTAT:~(B*,T*):AND::
PHONEALT:
2:*:13.37
RECALL:
PROGRESS:
1:7:V
2:7:V

Any help would be greatly appreciated.

From: Minneapolis | Registered: May 2005 | IP: Logged |

snowdog
New Member
Member # 3183

posted

Just joined this group, but have been using Proactive Contact for about 9 months and a competitor's dialer for about 7 years. The source of your job shutdown may be the lack of dialable records. When a job has no dialable records, it shuts down.

HTH

From: Missouri, USA | Registered: Feb 2010 | IP: Logged |

stephen Vieau
Member
Member # 1332

posted

you need to add a phone 2 in your inital phone tab.

1:PHONESTAT:~(B*,T*):AND::
2:PHONESTAT:~(?B*,?T*):AND::

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South West Business Corp - I am the Corba commander.

From: san antonio | Registered: Apr 2009 | IP: Logged |

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