AVAYA PDS User Group Bulletin Board: Predictive Agent Blending and reporting

»	AVAYA PDS User Group Bulletin Board » Call Blending » Predictive Agent Blending and reporting

Author

Topic: Predictive Agent Blending and reporting

Helen Ward
New Member
Member # 5

posted

Do you have any recommendations related to reporting and Pro-Active/Predictive Agent Blending (PAB) e.g. integration of CMS and Avaya PDS reporting?

From: UK | Registered: May 2005 | IP: Logged |

billbillbill
Administrator
Member # 3

posted

where do you want the information to originate

From: Pittsburgh | Registered: May 2005 | IP: Logged |

Helen Ward
New Member
Member # 5

posted

Our customer wants to consolidate Avaya PDS and CMS information. I understand that Syntora provide a potential solution, but am keen to review any other approaches to this type of integration.

From: UK | Registered: May 2005 | IP: Logged |

agreer
New Member
Member # 22

posted

Check out Avaya's Operational Analyst. It pulls all adjunts together for unified reporting.

From: FTW, TX | Registered: May 2005 | IP: Logged |

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