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Toronto, Canada - January 27, 2010 - Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. and Gloria Kurant, President of Kurant Direct Inc, today announced that a Strategic Agreement has been signed between the two call and contact center consulting firms. The companies will work with each others’ clients and prospects to broaden the scope of services provided, including Contact Center Strategic & Operational Planning, Audits, Performance and Process Improvement, Organizational Design, Outsourcing Management, Technology Acquisition, Site Selection, and Best Practices & Benchmarking operating efficiency and effectiveness.
"Gloria Kurant has long been acknowledged as one of the leading contact center practitioners and consultants. We are honored to be associated with Gloria and to have her head up our joint New York City office", said Taylor.
"What attracted me to The Taylor Reach Group was their business model and their passion for results. I am excited about working with such a committed and talented group of people, and realizing the potential of our working together" said Kurant regarding this agreement. Gloria brings additional experience and knowledge to a company that has been growing at a rapid rate. The key to the company’s’ growth according to Mr. Taylor is "offering strategic and tactical consulting based upon years of proven experience, that delivers superior and breakthrough results for our clients. We only partner with recognized experts because our clients expect nothing less. Our staff’s in-depth knowledge, proven results and all together more than 250 years of call center operational management experience resonates well with our customers, and in turn delivers superior results to our shareholders. Gloria’s years of experience, successful track record and stable of clients fit very well with the TRG model".
In fact TRG is so confident in their capabilities that they back their work with an ROI guarantee. Says Taylor, "When we make a recommendation and our clients ask us to implement we guarantee a 300% Return on Investment. In four years offering this, we have yet to pay against this guarantee." "TRG has recently
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