| |
|
Topic
|
Topic Starter
|
Replies
|
Last Post
|
|
|
|
Telephone check vendors
|
mhafdelin
|
2
|
|
|
|
|
Stratasoft
|
Tammy Givens
|
0
|
|
|
|
|
Alert!! New Bulletin Board Users Registration
|
billbillbill
|
0
|
|
|
|
|
Happy Holiday
|
billbillbill
|
0
|
|
|
|
|
Site news
|
ademczak
|
0
|
|
|
|
|
Vendors
|
RDavis
|
4
|
|
|
|
|
Duty Cycle Calculations
|
Jeff Greenburg - USBC
|
2
|
|
|
|
|
Maximum records on a calling list
|
ronsim5
|
2
|
|
|
|
|
API 2.5.8 - E90004
|
Jeff Greenburg - USBC
|
0
|
|
|
|
|
Job Active field in Mosaix Campaign Analyst DB
|
Tom
|
0
|
|
|
|
|
# of times and duration a rep get's acqired
|
Jazza
|
2
|
|
|
|
|
Phone Strategy
|
btungate
|
10
|
|
|
|
|
Record Selection Logic for Excluding a Range
|
Michael Dunlop
|
3
|
|
|
|
|
Default Password of Health Manager
|
ronsim5
|
0
|
|
|
|
|
Web Interface to the Avaya Dialer
|
Jose
|
0
|
|
|
|
|
Writing Crystal Reports on V12 Dialler
|
AndyLee
|
2
|
|
|
|
|
Hung inbound lines
|
billbillbill
|
0
|
|
|
|
|
Indiana
|
Cherie
|
7
|
|
|
|
|
PD Administration requirements and skill set
|
Anita Williams
|
3
|
|
|
|
|
3.0 UAT Document
|
tigerone77
|
0
|
|
|
|
|
Campaign Analyst Reports for Managed jobs
|
martinf
|
5
|
|
|
|
|
Copying a calling list before its called
|
martinf
|
1
|
|
|
|
|
Workforce Management/Blue Pumpkin
|
Beth Meyer
|
0
|
|
|
|
|
Validation Plans/Test Plans
|
Beth Meyer
|
0
|
|
|
|
|
Agent logged in time per time segment
|
martinf
|
7
|
|
|
|
|
Setting up Alternative Initial Phone
|
martinf
|
0
|
|
|
|
|
Avaya PDS / Proactive Contact 3.0
|
Gary
|
1
|
|
|
|
|
Couple of Campaign Editor Questions
|
Galar
|
0
|
|
|
|
|
unit worklists in outbound
|
FrankZ
|
0
|
|
|
|
|
latest version of the PDS
|
Jeff Greenburg - USBC
|
5
|
|
|
|
|
MoneyGram info
|
jd
|
0
|
|
|
|
|
DDC card
|
ronsim5
|
1
|
|
|
|
|
Record Selection Logic for "todays date"
|
Mike
|
1
|
|
|
|
|
crontab
|
btungate
|
6
|
|
|
|
|
V11 vs. V12
|
SCCOPS
|
4
|
|
|
|
|
End of Life for 11.1
|
Rob@PD
|
4
|
|
|
|
|
State Laws
|
smartin
|
0
|
|
|
|
|
API - Adding on to VLTERM?
|
DialerOp3
|
5
|
|
|
|
|
Pro-active Inbound Issue - Version 11
|
Jeff Greenburg - USBC
|
0
|
|
|
|
|
Maintenance Procedure
|
ronsim5
|
0
|
|
|
|
|
Static Noise on Agent phones
|
ronsim5
|
3
|
|
|
|
|
Avaya PDS v12 Unobtainable Numbers (UK)
|
Chopper
|
3
|
|
|
|
|
New Collection Virtual Messages
|
DialerOp3
|
1
|
|
|
|
|
Long distance costs in different countries
|
paulmac
|
0
|
|
|
|
|
B2B examples
|
paulmac
|
2
|
|
|
|
|
ENBC / NBC Compatibility Issue
|
sweetrevenge7
|
0
|
|
|
|
|
Campaign Analyst only keeps data from 28 days ago
|
Tom
|
3
|
|
|
|
|
V12 Admin Manager Issues
|
drp77
|
1
|
|
|
|
|
Error Campaign Analyst 2.1.1 Conversion
|
Jeff Greenburg - USBC
|
1
|
|
|
|
|
Mosaix with Cisco IPCC
|
smdaz
|
0
|
|
![[new]](http://www.avayapdsusergroup.com/forums/closedb.gif "[new]")
![[old]](http://www.avayapdsusergroup.com/forums/closed.gif "[old]")