It is very concerning that Avaya is choosing not to participate in this year's PDS User Group conference after almost two decades of support. They are trying to direct users to their more expensive international conference, but the focus there is overwhelmingly on the inbound side. Avaya's new outbound focus is on their software based POM product which is not ready for most high volume contact centers and does not offer the level of call detection that users expect based on Proactive Contact.

If the days of the premised/hardware based Proactive Contact dialers are numbered at Avaya, perhaps they should look at selling this technology to another company similar to how they bought it from Mosaix years ago. At least then they may get some revenue before customers start switching over to Aspect, Cisco, Noble, or other more advanced cloud-based solutions.